1. Introduction
Lincoln Limo Inc ("we," "us," "our," or "Company") is an Illinois corporation providing executive transportation services in the Chicago metropolitan area. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website (LincolnLimoInc.com), book our transportation services, or otherwise interact with us.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.
3. How We Use Your Information
We use your information for the following purposes:
- Service Delivery: To provide transportation services, confirm reservations, track flights, and contact you about your booking
- Payment Processing: To charge for services and process refunds
- Communication: To respond to inquiries, send booking confirmations, and provide customer support
- Marketing: To send promotional offers, service updates, and newsletters (only if you opt in or have a prior business relationship with us)
- Website Improvement: To analyze usage patterns and improve the functionality and content of our website
- Professional Verification: To verify eligibility for discount programs such as our legal professional rate
- Legal Compliance: To comply with applicable laws, respond to legal requests, and protect our rights
- Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access
4. How We Share Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We share information with trusted third-party service providers who assist in our operations, including:
- Payment processors (for credit card transactions)
- Email service providers (for booking confirmations)
- Website hosting and analytics providers
- Customer relationship management tools
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Legal Requirements
We may disclose information when required by law, court order, subpoena, or to protect our legal rights, prevent fraud, or ensure the safety of passengers and employees.
Business Transfers
If Lincoln Limo Inc is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
With Your Consent
We may share information with other parties when you give us explicit permission to do so.
🛡️ Our Promise
We treat passenger information with discretion. What's said in our vehicles stays in our vehicles. We never share passenger names, destinations, or conversation content with anyone outside of what is strictly necessary to provide service.
5. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Types of cookies we may use include:
- Essential Cookies: Required for basic website functionality (cannot be disabled)
- Analytics Cookies: Google Analytics and similar tools to understand how visitors use our site
- Advertising Cookies: Google Ads, Facebook Pixel, and other advertising platforms to measure ad performance and show relevant ads
- Preference Cookies: Remember your settings and preferences
You can control cookies through your browser settings. Disabling cookies may limit some website functionality.
6. Third-Party Services
Our website may use or integrate with third-party services, including:
- Google Analytics — Website traffic analysis (Google Privacy Policy)
- Google Ads — Advertising and conversion tracking
- Google Maps — For calculating routes and distances
- Payment Processors — Stripe, Square, or similar services for secure payment processing
- Email Services — For transactional emails and customer communication
These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
7. Your Rights & Choices
You have several rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Opt-Out of Marketing: Unsubscribe from marketing communications at any time
- Do Not Track: We honor "Do Not Track" browser signals where technically feasible
To exercise any of these rights, contact us using the information at the bottom of this policy. We will respond to your request within 30 days.
8. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to Know: What personal information we collect about you and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out of Sale: Lincoln Limo Inc does not sell personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise these rights, contact us at info@lincolnlimoinc.com or (773) 651-2001.
9. Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected such information, please contact us immediately.
For prom transportation services, we work directly with parents or legal guardians who make booking decisions on behalf of minors.
10. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
- SSL encryption for data transmission on our website
- Secure payment processing through PCI-compliant third-party providers
- Limited access to personal information by authorized personnel only
- Regular security assessments of our systems and processes
However, no security method is 100% secure. We cannot guarantee absolute security of your information. If you suspect a breach of your information, please contact us immediately.
11. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods include:
- Booking records: 7 years (for tax and business records)
- Payment information: As required by applicable financial regulations
- Marketing lists: Until you opt out
- Website analytics: Up to 26 months (Google Analytics default)
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the revised policy on our website
- Notify you via email or prominent notice on our website for significant changes
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
See also: Terms of Service